Cancellation and Refund Policy

Cancellation and Refund Policy

Introduction

At BURPYE FOODS, we strive to provide the best products and services to our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our Cancellation and Refund Policy carefully.

Order Cancellation

1. Cancellation by Customer: You may cancel your order within  24 hours of placing it by contacting our customer service team at email address or phone number. If the order has already been processed or shipped, we will be unable to cancel it.

2. Cancellation by BURPYE FOODS: We reserve the right to cancel any order at our discretion for reasons including, but not limited to, the unavailability of stock, errors in product pricing or description, or suspicion of fraudulent activity. If we cancel your order, you will be notified and a full refund will be issued.

Return and Refund

1. Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Perishable goods such as nuts are exempt from being returned unless they are defective or damaged.

2. Return Process: To initiate a return, please contact our customer service team at email address or phone number within time frame, e.g., 14 days of receiving your order. Provide your order number and details about the product you wish to return. Our team will provide you with further instructions.

3. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within time frame, 7-10 business days.

4. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Products

1. Inspection: Upon receiving your order, please inspect the products. If you receive a damaged or defective item, contact us immediately at email address or phone number with details and photos of the damage or defect.

2. Replacement or Refund: We will evaluate the issue and, if necessary, provide a replacement or issue a refund at no additional cost to you.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Perishable goods such as food products (unless defective or damaged)
• Gift cards
• Items purchased on sale or with a discount